Daira Felix
Healthcare Operations Professional | Business Analyst | Healthcare Technology
Improving healthcare operations through business analysis, workflow optimization, and practical technology solutions.
Business analyst and healthcare operations professional with hands-on experience improving clinical workflows, analyzing business processes, and supporting revenue cycle operations within a multi-provider pediatric clinic. Experienced in insurance verification, EHR data management, cross-functional collaboration, and patient financial responsibility. Founder of Cherry Syntax LLC, where I partner with healthcare organizations and small businesses to evaluate operational challenges and develop technology solutions through workflow automation, business analysis, and custom software. Currently pursuing a Master of Science in Business Analytics & Artificial Intelligence at The University of Texas Rio Grande Valley, combining healthcare operations expertise with analytics and technology to solve real-world operational challenges.
Healthcare Operations
Business Analysis
Data & Analytics
Technology
Consulting & Project Management
Insurance Verification Specialist
Argenal Pediatrics & Family Care · March 2024 – Present
- •Develop, maintain, and manage daily Microsoft Excel verification reports for 70–100 patients across two clinic locations
- •Verify insurance eligibility, deductibles, copayments, coinsurance, authorizations, and covered services with BCBS, UnitedHealthcare, Aetna, Cigna, Molina, Superior HealthPlan, and Driscoll Health Plan
- •Maintain accurate documentation in eClinicalWorks while supporting revenue cycle operations
- •Explain insurance benefits and patient financial responsibility in person and by phone
- •Collaborate with billing, laboratory, providers, and front-office teams to resolve insurance discrepancies
- •Support scheduling, document management, medication authorization troubleshooting, and administrative workflows
- •Collaborate across both clinic locations to maintain operational efficiency
Founder & Business Technology Consultant
Cherry Syntax LLC · 2026 – Present
- •Founded Cherry Syntax LLC, focused on healthcare operations and business technology consulting
- •Secured the company's first consulting engagement through a signed software development proposal
- •Conduct workflow analysis, requirements gathering, stakeholder discussions, and process documentation
- •Develop proposals, pricing models, implementation timelines, and technical recommendations
- •Lead development of workflow automation tools and custom software solutions
- •Manage branding, business development, project planning, and client relationships
Patient Cost Estimation Platform
Approved / In DevelopmentClient: Multi-Provider Pediatric Clinic
Front-office staff manually calculated patient responsibility using multiple insurance fee schedules, creating inefficiencies and inconsistent estimates.
Designed a web application that automates patient responsibility calculations while generating itemized temporary estimates.
- •Observed workflows
- •Gathered stakeholder requirements
- •Documented pain points
- •Identified automation opportunities
- •Reduce manual calculations
- •Improve pricing transparency
- •Standardize workflows
- •Improve patient understanding
Healthcare Cost & Reimbursement Analysis
Graduate analytics project using Tableau to analyze healthcare reimbursement and operational costs, delivering executive dashboards and recommendations.
Master of Science, Business Analytics & Artificial Intelligence
The University of Texas Rio Grande Valley
Expected graduation: Summer 2026
Bachelor of Applied Technology, Computer and Information Technologies
South Texas College
Professional
Healthcare
Business Applications
Healthcare Systems
Analytics
Programming
Development Tools
Score Transcription Specialist
La Joya ISD University Interscholastic League (UIL)
- •Transcribed and validated competition scores
- •Identified discrepancies before final reporting
- •Maintained organized records under strict deadlines
Open to healthcare analytics conversations.
If you're hiring for a healthcare analyst role, I'd welcome the chance to talk.